Hey There!
I’m Jacqueline Michele Ridley
I’m a Customer Acquisition & Retention Strategist and Fractional COO (Customer Operations Officer). I help organizations and entrpreneurs Align to Millions® by elevating the customer experience and creating loyal lifetime customers. We transform businesses into thriving customer-centric companies by empowering people and processes.
By leveraging my 25+ years in customer operations & quality improvement, I use my proven system to personalize a revenue generating Customer Alignment Strategy (CAS).
Scaling your business requires getting in Alignment to your dream customers and Automating processes to Accelerate your revenue. I’m a Lockheed Martin trained Board Certified Lean & Six Sigma Green Belt with a love for digital marketing and optimizing processes that delivers a positive customer experience.
Jacqueline Michele – My Story
I am a graduate of Montclair State University and hold a Bachelor of Arts in Psychology. I also studied at Rutger’s Business School and became a Board Certified Lean and Six Sigma Green Belt through the Lockheed Martin executive program. I am passionate about helping client’s simplify processes and procedures while increasing revenue through consistent workflows.
I work with entrepreneurs and established business owners to simplify and automate their business with the customer experience at the forefront. Through assessment of your user experience journey, we build out your customer alignment strategy and develop a plan of action for rapid growth.
I have over 20 years of experience in a broad range of industries such as manufacturing, E-commerce, telecommunications, retail, real estate, non-profit and pharmaceuticals. I am quite verse in how to creatively tackle service levels in many industries.
I am a master of bringing fresh ideas to solve every day business concerns. I have a sharp eye on continuous improvement and the voice of the customer.
“Jackie took my idea and helped me turn it into a profitable company in less than four months!”
Why Work With Me?
My passion is empowering people by unlocking their greatness.
Early in my career, I was fortunate enough to work with everyone from CEOs and General Managers of fortune 500 corporations to small business owners. I have a strong record of success in call center operations, workforce management, business and network operations, quality control and service level agreements. I have international liaison experience between client service teams across India and USA.
My experience has taught me to amplify my creative side in finding complex solutions.
Books & Publications
Business Coaching
The Leagacy Builder - Build A Profitable Business: Break Tradition & L.E.A.P.
The Legacy Builder is an encouraging and motivational step-by-step resource that helps readers overcome the fear of starting a business and learn the importance of how to L.E.A.P. (leverage education and prosper).
Starting a Business
10 Steps to Starting a Profitable Business
This Business Resource Guide is packed with tons of information to grow a profitable business. There are links to valuable information on how to start a business. This guide is useful, applicable and will put you in the doing mindset.
Download it today and receive a BONUS 5-week Business Planner. The planner will keep you on track as you complete each task.
Customer Experience
How to Create Convenient Customer Service
The key is to create convenience in your business. Amazon has it down to a science and they are dominating the market.
Learn about the tools to achieve convenience and customer loyalty.