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Business Consulting
Fractional CCO
Fractional Chief Customer Officer
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Learn The 10 Essential Steps Every Entrepreneur Should Have In Place To Set Up A Highly Profitable Business For Rapid Growth
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I’m Jacqueline Michele Ridley
Customer Operations Consultant & Strategist and Fractional CCO (Chief Customer Officer)
I help organizations and service leaders to align, magnify, and elevate the customer experience so they can attract and retain loyal customers and accelerate revenue. Incorporating traditional big business foundational strategies to build your sustainable company to the next level. Improving the customer experience increases customer loyalty and in turn customer retention.
By leveraging my 25+ years in Customer Service, Operations & Quality Improvement, I use my proven framework to personalize a revenue-generating Customer Alignment Strategy (CAS) to help you scale and close the gaps preventing rapid business growth.
Scaling your business requires getting in Alignment to your dream customers and Automating processes to Accelerate your revenue. I’m Lockheed Martin trained and a Board Certified Lean & Six Sigma Green Belt with a love for optimizing operations and processes to elavate the customer experience.
The Most Effective Way To Scale A Business Is To Put The Customer First
